SURYA TRANSPORTS Bus Booking

Good.

Verygood service.

Best.

Nice.

Pickup time delay.

I am writing to express my extreme dissatisfaction with the service provided on my journey from Chennai to Mettupalayam. My bus was scheduled to depart at 9:30 PM, but it arrived only at approximately 11:20 PM, resulting in a delay of 1 hour and 50 minutes. Due to this significant delay, I missed my planned toy train journey from Mettupalayam to Ooty, which was an important part of my trip. After contacting your manager, I was advised to get down at Avinashi and arrange a private cab to Mettupalayam Railway Station. However, the bus was expected to reach Avinashi only around 8:30 AM, leaving approximately 40 minutes to reach the railway station and board the toy train. This was not a realistic or practical solution. My question to your management is straightforward: what was your justification for the missed toy train journey caused by the bus's late departure. I booked my ticket based on the scheduled departure time and planned my onward journey accordingly. I could not understand why a passenger should bear the consequences of a delay caused by the transport operator. Suggesting an alternative that was practically impossible did not resolve the problem or compensate me for the disruption. I also paid XXXX for this bus journey. At this fare, I expected punctuality, reasonable comfort, professional staff behavior, and responsible customer service. Unfortunately, my experience was extremely disappointing. Additionally, the behavior of the bus helper boy was unsatisfactory. I expected management to investigate this matter and ensure that passengers were treated respectfully. I requested clear answers to the following questions: why did the bus arrive approximately 1 hour and 50 minutes late. Why should I bear the loss of my toy train journey because the bus did not operate according to its scheduled departure time. What responsibility does the operator accept for the disruption caused to my travel itinerary. What compensation or refund would you offer for the inconvenience and any documented financial losses resulting from the delay. What action would be taken regarding the behavior of the bus helper boy. I did not book your service expecting to miss a major part of my planned trip. The manager's suggestion to travel from Avinashi by cab was not a reasonable solution, given the limited time available to catch the train. I was not looking for a routine apology. I wanted a proper, written justification from management explaining why this happened and what concrete resolution you were prepared to offer. Please respond within seven days of receiving this complaint. I reserved the right to escalate the matter through the booking platform and the appropriate consumer grievance channels if I did not receive a satisfactory response. Regards, a disappointed customer.

The live tracking has to be reviewed thoroughly. It was giving misleading information. The bus was reported to be very near, while it was far. I got a notification that the bus had already passed my boarding point while in reality it was actually several stops behind. The advertisements were also noisy and highly distracting. Imagine it is 11:30 PM in the night and I am standing in rain and cold and I got a notification that my bus had passed my boarding point. When I opened the live tracking, I saw a loud ad. The saving grace was the kindness and concern of the driver who was giving reassuring updates. Please let us help our hard-working staff with a befitting software, tool, or app. I am giving five stars anyway because I believe my feedback will be taken in the right spirit and the needful will be done. Thanks. Good luck.

All okay.

They are very friendly. Specially driver Lokesh and other one boy. Thank you for amazing travel.

Best experience.