Sri Durgamba Travels Bus Booking

I had a disappointing experience during my recent bus journey and would like to bring a few issues to your attention. The bus was scheduled to depart at 7:15 pm, but the driver called me at 6:50 pm asking where I was. When I explained that I was stuck in heavy traffic due to the heavy rainfall, he spoke to me rudely and said that he would not wait for anyone. He also questioned whether I was unaware of the weather conditions beforehand. I understand that buses need to follow a schedule, and I would have understood if the driver had informed me that he could not wait upon arriving at the scheduled departure time. However, calling me 15 minutes early and expecting me to reach immediately, especially during heavy rainfall and traffic, was unreasonable. His rude behaviour caused me unnecessary stress and panic. What makes this even more frustrating is that I reached my destination 1 hour and 40 minutes later than the scheduled arrival time. I fail to understand why such urgency was expected from me when the bus itself arrived significantly late. I believe punctuality and consideration should work both ways, and passengers deserve to be treated with respect regardless of the circumstances. I would also like to mention that the second driver who contacted me was polite and helpful, which I appreciate. However, the charging port at my sleeper berth was not working either, which added to the inconvenience of the journey. I hope the management takes these concerns seriously, addresses the driver's unprofessional behaviour, and ensures that the facilities provided to passengers are properly maintained. I am sharing this feedback in the hope that future passengers will have a more comfortable and respectful travel experience.

Beware of this operator. Our experience was extremely disappointing. Although the bus was advertised as an AC bus, the temperature was never maintained at a comfortable level. The AC was kept at 26°C, making the bus unbearably hot. Whenever passengers complained and asked the staff to lower the temperature, they reduced it to 22°C, but after some time, it was increased back to 26°C. It felt like we were sitting inside a burning furnace throughout the journey. The repeated temperature changes gave us the impression that the AC was deliberately being restricted to save fuel, at the expense of passenger comfort. Please think twice before booking with this operator. An AC bus should provide proper cooling, not leave passengers sweating and struggling through the journey. Extremely poor service and a frustrating travel experience.

Nice as per price.

Very bad experience.

Bus was 3 hrs late. Staff didn't alert about change of route from Madiwala (avoiding ORR).

Good staff, smooth ride, everything was great. Only punctuality should be worked upon. Very good experience.

The bus was late and dropped me at my stop 5 hours late. The staff was helpful and the bus was clean.

My arrival timing is 7.30 AM but they dropped me at 12.30 PM very worst.

I have waited for almost 2 hours at the assigned stop to get into the bus, and I reached 3 hours late. Also, the blanket that was provided had already been used by someone and was full of hair.

The bus has not even reached Ernakulam yet, and it is extremely delayed. The scheduled arrival time at my stop, Chengannur, has already passed. I have no idea when this bus will reach Chengannur. I am travelling home due to an emergency, but because of this delay, I may not be able to reach on time. I am very disappointed and not satisfied with this service.