SPS Travels India Bus Booking

Stopping point not accurate at Palani. It is pinned somewhere on the map.

Screen of upper berth not properly fitted. Due to air flow (non-ac), screen cloths were moving here and there. Did not sleep comfortably. Other than that, the journey was good.

The scheduled bus timing was 11:59 PM, but the bus arrived only around 1:15 AM the next day. The delay itself is understandable, as buses can be delayed due to heavy traffic and other unavoidable circumstances. However, the level of irresponsibility and lack of communication from the travel service was extremely concerning. Even after completing the journey, we did not receive any proper information regarding the vehicle number, driver’s contact number, or any other details about the bus. The only contact number initially provided was a boarding contact number, which remained switched off throughout the journey. We were two women travelling in an unfamiliar town, waiting for a bus late at night. Naturally, this created a significant amount of fear and anxiety, especially when we had no way of confirming the location or identity of the bus or contacting the driver. After repeatedly requesting assistance through service provider, we were provided with a number identified as the driver's contact number. However, that number was also switched off. After several attempts, we finally contacted the service provider women’s helpline. I sincerely appreciate their immediate response and assistance. Even the team tried to contact the driver, but he initially did not respond. Later, they contacted a co-passenger, obtained the necessary information, and managed to reach the driver. It was ultimately the helpline that provided us with the vehicle number and successfully connected us with the driver. What was even more concerning was the driver's attitude when we finally spoke to him. He was extremely rude when we asked about the delay. He stated that the bus timing was actually 1:00 AM and that a message had been sent regarding the change in timing. If a message regarding the changed timing was supposedly sent, why were we not provided with the vehicle number or the driver's contact number in the first place? We had no reliable way to identify or contact the bus. We were two women standing on a bypass/NH road at around 1:00 AM in an unfamiliar place. If something had happened to us during that time, who would have taken responsibility? A delay can be understandable. A complete lack of communication and basic passenger safety information is not. The travel service needs to seriously improve its communication and passenger safety procedures. At the very minimum, passengers should receive the correct vehicle number, driver's contact number, updated boarding time, and timely information about any delay or change in schedule. Passengers, especially women travelling at night, should not have to depend on a helpline and another passenger to simply find out where their bus is and how to contact the driver. I am thankful to the women’s helpline for responding promptly and helping us when the travel operator failed to provide basic assistance. However, the overall experience with the travel service was extremely disappointing and made what should have been a normal journey unnecessarily stressful and unsafe.

My boarding point was Periyar Bus Stand. But they told me to go to Another boarding point which was 5 km away from my actual boarding point. It took me extra xxx rs auto charge to get there. That means almost half the price of the bus fare, I had to pay extra for this trip. Very bad experience with this travels. I would like to request refund of xxx which was only due to the problem of travels.

Very poor driver, phone call not attended and Ambasamudram office in charge person speech overhead weight. This is last my journey bus. Future my friends so many people forward this message.

Very bad 30 minutes time delay.

Don't drop the dropping point.

Seat and sleep comfort can be improved by providing clean bedsheets and proper pillow cover, which can be improved for a non AC bus.

Very worst staff behaviour, not kindly. Don't book on this travel.

Irresponsible staff. They dropped my mom at a different place saying bus won't go to the dropping point.