Arvind Chaudhary
Our bus was from Reengus to Jaisalmer, scheduled for 7:55 PM. We reached the boarding point on time and called the operator to confirm the bus location. They told us that the bus would arrive by 8:15 PM and asked us to wait. At around 8:10 PM, we called the same number again, but the number was busy. We tried several times and, by around 8:20 PM, contacted customer care. They provided us with another contact number. When we called that number, we were told that the bus had already left the boarding point but was not very far away, and that we should take an auto to reach it. We had to travel around 500 meters by auto to catch the bus, and finally boarded it at around 8:30 PM. The most frustrating part was that the first contact number was continuously busy for around 20–25 minutes. We later found out that the person was simply talking to someone else on the phone while passengers were waiting for important information about the bus. There is also another issue: the bus is listed on under the name, while the actual bus/operator appears to be his can be confusing for passengers and should be clearly explained on the booking platform. Overall, the experience was poorly managed. A delay can happen, but passengers should be informed honestly and on time. Better communication and accurate operator details would make a big difference.