Shama Sardar Travels HPM Bus Booking

This has been one of the worst travel experiences of my life. We reached the boarding point more than 6 hours late. The cleanliness was extremely poor, none of the charging points were working, there were no pillows, and the blankets provided were too small, dirty, and too thin. The AC cooling was also completely inadequate. In my entire life, I have never experienced such a terrible journey. To be fair, the staff's behaviour was good, and the condition of the washrooms was acceptable. I have no negative comments regarding these aspects. However, the arrival was delayed by more than 6 hours. Even if the rain caused a one-hour delay in Chennai, there is absolutely no justification for losing another 5 hours on the way. Losing 6 valuable hours like this is completely unacceptable. In my 15 years of business experience, I have never encountered such a disappointing travel experience. This level of delay, combined with the poor cleanliness and inadequate facilities, is simply intolerable. I sincerely hope the management takes this complaint seriously and takes the necessary steps to ensure that no other passenger has to go through such a terrible experience.

The bus is not clean, there were mosquitoes. I travelled during the rainy season. Water was dripping inside the seats and also in the bus walkways. The drop time was 7.50 am but the drop was done only around 12.

Very late to pickup time. My dropping time is 9am. Still, I have to travel 2.30 hrs. Charger points are not working. Very worst service ever.

Both the pickup and drop-off were significantly delayed. The drop-off was delayed by over three hours—instead of arriving at 9:00 AM, dropped off at 11:55 AM, which makes no sense. The rest stop had very poor hygiene and was completely unsuitable for families and women. The staff provided a very poor response to these issues. It was a horrible journey with no comfort for sleeping, and they did not provide proper blankets or pillows—just something resembling a thin towel. Finally, the ticket price is definitely not worth 1,500 INR. I strongly request everyone to avoid using this bus service.

Not clean, dirty smell in the bus. AC water leakage. It was supposed to arrive at electronic city at 5:10 but came around 7:30. Understandable that it was due to traffic. To reach the stop around 5, we have to get up at 3, get ready and come. No tracking either. Horrible experience. Needs to improve the hygiene.

In sleeper, wet condition. No comfort.

Low quality service.

Worst journey. Bus was not clean and bed was not good for sleep. Bed sheet looks like it has been used for a while and the blanket was very old and useless. The wool blanket was torn and full of holes. The front left side glass is missing, only the hole was there. I travelled with my friend and the staff took his trolley bag off the bus and dropped it on the ground, the bag ended up covered in mud and scratched.

Promised time 9.30am but reached time after 1 pm. Still this service functioning in city. Shame on you on this bus service. Go and find some other business. Better go for some load carrying business. Totally fed-up. You should be banned in TN.

Very very worst staff behaviour and timing.