Sai travels chembur Bus Booking

Bus went without boarding me.

Late.

Late as always and takes lots of stops and due to this I reached late.

Good.

Extremely disappointing experience, poor time management, unprofessional behavior, and lack of passenger comfort. My experience travelling from Mumbai to Miraj on 9 October 2026 was extremely disappointing and frustrating. As per the schedule mentioned, the bus departure time was 7:50 PM, but the bus arrived at approximately 8:15–8:20 PM, causing an unnecessary delay. Furthermore, the bus I had originally booked was not the one provided for my journey. When I contacted the bus operator to inquire about the bus location, the person handling the call responded rudely and raised his voice instead of providing clear and professional information. Initially, I was not given accurate information about the bus location, and eventually, I was told that another bus belonging to the same agency would pick me up from Dadar. This unexpected change caused additional inconvenience and confusion. Unfortunately, the problems did not end after boarding. Despite travelling on a fully air-conditioned bus, some passengers repeatedly opened the side windows, even after being requested twice not to do so. This compromised the comfort of other passengers who had specifically booked an AC bus. The situation was made worse by loud conversations and the apparent lack of consideration for fellow travellers. I also brought these issues to the attention of the person responsible for managing passengers on the bus. However, I received no meaningful response or assistance. The lack of intervention and customer service was particularly disappointing. A few major concerns with this service: delay compared with the scheduled departure time, substitution of the originally booked bus without proper communication, rude and unprofessional behavior from the person handling customer calls, poor management of passenger comfort inside the AC bus, and lack of response from the onboard staff when complaints were raised. Passengers paid for an AC bus service expecting comfort, punctuality, reliable communication, and basic professional treatment. Unfortunately, my experience fell far below these expectations. I would not recommend this service to other travellers unless the operator seriously improved its punctuality, communication, staff behavior, and passenger service. I hoped the management took this feedback seriously and implemented corrective measures so that other passengers did not have to go through a similar experience. Overall, this was a highly unsatisfactory journey, and I expected the operator to take passenger complaints more seriously.

Good.

Pathetic experience.

From AC duct there was water leakage all night.

Bus pickup was almost 1.30 hrs late, as usual charger point was not working.

Worst experience. Bus late by 3 hrs. I am waiting 3 hrs at the bus stop.