Tushar Sawant
The overall travel experience was extremely unhygienic and unprofessional. I faced the following issues throughout the journey. Poor hygiene: tobacco and gutkha stains were found on the window glass, and an empty gutkha packet was lying near my seat. This clearly reflects a lack of cleanliness and proper maintenance. Air conditioning issue: the AC was working during the night, but the driver switched it off after 6:00 am. From 6:00 am to 9:30 am, only the fan was running, making the journey uncomfortable. Curtain issue: the curtain on my side was too short and did not cover the window properly. As a result, sunlight kept entering directly onto my seat throughout the journey, making it difficult to rest. Extremely dirty blanket: the blanket provided was so dirty that it was practically impossible to touch it, let alone use it. Providing such unhygienic blankets to passengers is completely unacceptable. Overall, this was a very disappointing experience and far below the basic standards expected from a professional travel service. Passengers pay for a comfortable, clean, and hygienic journey, and these basic expectations were not met. I strongly request that you take these issues seriously and ensure that proper hygiene, functioning AC, adequate curtains, and clean blankets are provided to passengers in the future.