Roshan Travels Bus Booking

Excellent service.

It was very comfortable. Staff was very cooperative.

The staff was asking me again and again the same question about where my stop was and where I would get down even though I told them 3 times. Literally terrible experience.

one major drawback: the bus takes a detour to Ratnagiri city first before finally heading toward Lanja. This unnecessary loop adds extra travel time and delays your arrival. While the journey and bus condition were otherwise fine

No charging point, driver was unnecessarily doing time pass everywhere.

Seat very bad.

Live tracking off.

No live location working and vehicle number is also not provided and my stop k maitri park but driver call me say I am away from maitri park please come 1 km come forward so bad experience.

I had a very disappointing experience travelling from Mumbai to Vijaydurg. The bus provided for our journey was a third-party vehicle operated under Abbas Travels, vehicle number XXXX. Unfortunately, the overall condition and management of the journey were far below what passengers reasonably expect from a professional travel operator. Major issues faced during the journey included the bus not being properly clean and the overall condition of the vehicle being unhygienic. There was no proper arrangement for mobile charging or connection, which was inconvenient during such a long journey. The biggest problem was the lack of proper planning for food and restroom breaks. During the entire journey, passengers were repeatedly taken to places where proper food and restroom facilities were not available. Our first stop was Milan Palace. The place was poorly maintained, the lights were switched off, food was not properly available, and there were no satisfactory restroom facilities, particularly for ladies. Unfortunately, the second, third and fourth stops were also similar, with inadequate food and restroom facilities. For a long-distance journey, the travel operator should know in advance where the bus is going to stop and whether the location has clean restrooms, safe surroundings and decent food facilities. This basic responsibility appeared to be completely missing. The driver's behaviour was also disappointing. Instead of listening to passengers' genuine concerns, his attitude was not appropriate. At one point, he was trying to tell passengers how they should travel rather than addressing the problems being raised. Passengers are paying for a service and have every right to expect clean buses, proper breaks, decent restroom facilities, suitable food stops and respectful behavior from staff. If third-party buses such as Travels are regularly used, then it should also be ensured that those vehicles meet proper cleanliness and service standards. The operators should seriously review their passenger service, vehicle cleanliness, break-point selection and staff behavior. This review is based purely on my personal experience during this journey. I hope the management takes this feedback seriously and improves the service for future passengers.

Very bad and pathetic..10 hours delay.