M.k. bus service Bus Booking

Bus was ok ok.

I want to appreciate the amazing team. The staff members are very supportive, polite, and professional. Their helpful nature made the entire journey smooth and pleasant. Thank you for the wonderful service.

So many parcels in bus.

Staff is not good and seats are so dirty and unhygienic.

1. Bus late and no information shared by operators. 2. Driver was not picking calls whether the bus was delayed or cancelled. 3. No call from operator whether passenger was available at office or not.

No proper time for resting and dinner. Took more time in receiving parcel at different points. Late drop at Vadodara.

2 hours late Jalgaon time is 9.30.

No proper drop timetable, bus's suspension is very poor, no pickup and drop on time, charging point not working, cabin light not working, waste of time, driver is interested in parcel delivery.

The bus keeps stopping and stopping, and it takes a lot of time. The drop time was given at 10. The bus will leave at 12.

I would like to express my strong dissatisfaction with the overall travel experience on this journey. Unfortunately, the service and arrangements were not up to the expected standard, and similar issues were also experienced during my previous trip. The cabin light was not working, and despite making five calls to the driver, there was no response. Later, I was informed that the cabin light had not been working for several days. This is a serious maintenance issue and should have been identified and rectified before the vehicle was assigned for passenger service. When we boarded, unknown passengers were already sleeping on our booked seats and were not willing to vacate them, causing unnecessary inconvenience and discomfort, particularly as we were travelling with a small child. The staff should ensure that every passenger is provided with their respective booked seat without such issues. The hotel selected for meals during the journey had very poor hygiene and cleanliness standards. The overall condition of the hotel was disappointing and not suitable for passengers, especially families travelling with children. The behaviour and service provided by the hotel staff were also unacceptable and embarrassing. Passengers should be treated respectfully and provided with basic hospitality and proper service during the journey. The fact that the cabin light had reportedly not been working for several days raises concerns about the vehicle's pre-journey inspection and maintenance process. Basic facilities and safety-related equipment should be checked before every trip. The driver did not respond even after five calls regarding an immediate passenger requirement. There should be an appropriate mechanism to address passenger concerns during the journey. This is not the first time I have faced service-related issues. Similar dissatisfaction was experienced during my previous trip as well. Therefore, I request the management to take this complaint seriously rather than treating it as routine feedback. Overall, I am very dissatisfied with the service, arrangements, and passenger support provided during this journey. I expected much better service, cleanliness, coordination, and arrangements from your travel service. I strongly request the management to investigate these issues, take appropriate corrective action, improve vehicle inspection and maintenance, ensure proper seat allocation, review the quality of meal-stop hotels, and improve staff responsiveness and passenger handling. Kindly ensure that these issues are addressed properly so that passengers can have a comfortable, hygienic, and satisfactory travel experience in future.