Lakshmi Travels Bus Booking

Sometimes operator not serious about passenger.

Good.

Driver dropped me at a different location far away from my dropping point at midnight on the side of the highway. So it was a very bad experience and very inconvenient.

Please check seat no. 7, as the seating position is not comfortable. Also, please inspect the seat gear/mechanism. When the seat is moved to the fully reclined/back position, it automatically moves forward toward the person instead of maintaining the correct main seating position.

Bus was very pathetic. It was jumping horribly. Suspension not working. They modified and created a sleeper bus from a broken bus. Can sit, can't sleep. Bugs are biting. Bed sheet not clean.

I am writing to formally raise a serious complaint regarding the extremely poor and unacceptable travel experience I faced during my journey from Mumbai to Nashik. I had made a booking for travel from Mumbai to Nashik and expected a safe, comfortable, and properly managed journey according to my confirmed booking. Unfortunately, the entire journey was badly managed, and I faced significant inconvenience because of the behavior and decisions of the staff. At the boarding point in Mumbai, I approached the staff as per my booking. However, the staff refused to properly accommodate my journey to Nashik and did not provide satisfactory information or assistance. Instead of helping me resolve the issue, the staff behaved arrogantly and spoke to me in an inappropriate and disrespectful manner. As a passenger with a confirmed booking, I expected professional behavior and proper assistance from the staff. The situation became even worse when I reached the Kasara Ghat area. At approximately 2:00 AM, in the middle of the night, I was informed that I had to change the bus. The staff shifted me from my original bus to another bus. This was extremely inconvenient and stressful, particularly because it happened during the night and at Kasara Ghat. After changing the bus, I was not provided with a proper passenger seat. Instead, I was made to travel in the driver's cabin because of the new arrangement. This was a completely unacceptable arrangement for a passenger who had already paid for and booked a regular seat. I had not booked a seat in a driver's cabin, nor had I agreed to such an arrangement. The entire situation made me feel extremely uncomfortable and unsafe. Being transferred to another bus at around 2:00 AM and then being asked to continue the journey in the driver's cabin is not the level of service that a passenger should receive. I was left in a difficult situation on the road during the night, without a proper and comfortable passenger arrangement. What was particularly disappointing was the lack of proper communication and assistance from the staff. Instead of explaining the situation respectfully and arranging a suitable alternative, the staff's behavior was arrogant and unprofessional. A passenger should not have to face such treatment after making a confirmed booking. I request the management to investigate this incident thoroughly, including the conduct of the boarding-point staff and the staff responsible for changing the bus at Kasara Ghat. Please check the booking records, bus details, staff instructions, and the circumstances under which I was transferred to another bus and made to travel in the driver's cabin. I also request appropriate compensation/refund for the inconvenience, discomfort, and unacceptable service I experienced during this journey. I believe that passengers should be provided with safe and proper seating arrangements throughout their journey, particularly during late-night travel. I hope the company will take this complaint seriously and take appropriate corrective action so that other passengers do not face a similar situation in the future. I look forward to receiving a proper explanation and a satisfactory resolution to my complaint. Journey: Mumbai to Nashik Incident Location: Kasara Ghat Approximate Time: 2:00 AM Issue: Bus change, improper seating arrangement, driver's cabin travel, staff misbehavior and lack of proper assistance Thank you.

Bus are not good, they changing bus.

All good in condition.

Superb experience. Safe driving, hold average price food hotel. XXXX pickup and drop right time.

Worst ever experience seat is broken hole seat is tilted very uncomfortable too late.