Krishna Travels Bus Booking

All ok.

Best experience ever.

Old and uncomfortable bus.

Not comfortable.

I recently traveled using a bus booked through, and unfortunately, my experience was quite disappointing. I had booked a double-occupancy sleeper seat because no other seats were available. However, after boarding the bus, I discovered that the other occupant was a mother traveling with an infant. This information was not visible at the time of booking. The seat itself seemed designed for a single adult’s comfort, and sharing it with a mother and infant created significant discomfort for everyone involved. I believe mothers traveling with infants should ideally be allocated a separate berth or a more suitable arrangement so that neither they nor other passengers are inconvenienced. As I had to join the office the next day, I was hoping to get proper rest during the overnight journey. Unfortunately, due to the limited space and constant disturbance, I could not sleep well and the journey became very exhausting. I would strongly recommend that introduce a feature where travel agents or bus operators must indicate when a passenger is traveling with an infant, even for offline bookings. This information should be visible during seat selection so that other travelers can make informed decisions or choose alternative seats if available. I hope considers improving this aspect of the booking experience. Greater transparency would help avoid uncomfortable situations for both families traveling with infants and fellow passengers. Overall, this was a very uncomfortable experience, and I hope such issues are addressed in the future.

Why does service provider allow such buses to operate when they provide such an uncomfortable and poor travel experience to passengers? I have paid ₹xxxx for this journey, but there was no blanket, poor seat comfort, and inadequate passenger facilities. For the amount charged, this service is completely unacceptable and does not match the standard that a passenger should reasonably expect. If service provider  is charging ₹xxxx, then passengers should receive a comfortable and proper travel experience. Please explain why such a bus was listed on your platform and what action you are going to take against the operator. I request you to take immediate action and provide an appropriate refund/compensation for the poor service provided. Please do not give a generic response or simply ask me to contact the bus operator. I booked this service through service provider and expect service provider to take responsibility for the service providers listed on its platform. If you are unable to provide a proper resolution, I will escalate this matter through the National Consumer Helpline (Grahak) portal and submit the booking details and evidence regarding the poor service. Please treat this complaint seriously and provide a clear resolution at the earliest, including the refund/compensation being offered.

Nice.

Seat was too small. I was not able to properly sit and sleep. Please improve your services. My seat was 1st upper seat. Hope you will improve your facilities.

Nice experience.

All rules they are followed overall is good.