GreenLine Travels And Holidays Bus Booking

Windows were jammed.

We boarded at our designated point but were forced to deboard at Shivananda Circle. The staff claimed they were arranging another bus, but they kept us stranded on the road for over an hour in the middle of the night. The replacement bus did not show up until 12:00 AM. When it arrived, it was in bad condition, unclean, completely unhygienic, and lacked proper seats. We were given the absolute last row seats, which made for a miserable overnight journey. We finally got dropped off at 8:00 AM. To top it off, when I called customer care, the staff was incredibly rude and aggressively refused to give his name when asked. When I tried calling back later to check on the bus status, they completely ignored my calls and stopped answering.

Excellent.

Bus waiting was 3 hours worst experience tracking was not showing.

Extremely disappointing and irresponsible service. The bus operators showed a complete lack of responsibility, communication, and concern for passenger safety. Two buses were scheduled to depart from Manibala, but when one bus reportedly broke down, the operators delayed the other bus as well. Despite receiving a delay notification just 10–15 minutes before my reporting time, I was not provided with the driver's details, bus information, or tracking link. I repeatedly called the operators for clarification, only to be told that the bus was on time. When I questioned them about the delay notification, I was put on hold for 5–10 minutes while they checked the actual departure time. There was absolutely no proactive communication or transparency. As a result, I had to wait for two and a half hours at the bus stand, with the last half hour spent alone after 11 PM, when shops were closing. As a woman travelling alone, this was an extremely uncomfortable and potentially unsafe situation. A simple, timely notification about the delay could have helped passengers plan accordingly and avoid unnecessary risks. What made the experience worse was the operators' complete failure to acknowledge or take responsibility for the inconvenience caused, even after I boarded the bus. The bedsheets were unclean, the charging port was not working, and the bus ultimately reached its destination four hours late. This experience reflects extremely poor operational management, customer service, hygiene, and, most importantly, disregard for passenger safety. Delays and breakdowns can happen, but keeping passengers uninformed, providing incorrect information, and failing to take accountability are unacceptable.

The bedside charging port was not working. You are charging high, and this is the condition I am getting.

Bus was delayed at the pickup by 1.4 hrs and the drop was delayed by 3 hrs. Driver was useless and horrible to customers.

The conductor cleaner forgot to close my window before the trip rain, so my seat was completely soaked on one side when I boarded. It was quite uncomfortable, and better attention to detail is needed.

Behaviour of staff (non driving) was not good, making too much of overaction.

Delayed by 2 hours, no live tracking available and bus overspeeding.